Journal of Management and Energy Business

The Influence Of On-Time Performance, Price, And In-Flight Service Quality On Consumer Repurchase Decisions For Citilink Airlines

2025-03-04T04:35:34+00:00

This study aims to analyze the influence of On-Time Performance, Price, and In-Flight Service Quality on consumer repurchase decisions for Citilink Airlines, specifically for flights operating through Soekarno-Hatta International Airport and Halim Perdanakusuma Airport. Using quantitative methods, data was collected through online questionnaire distribution using Google Form to Citilink airline service users who had utilized services from both airports. Data analysis was conducted using the Structural Equation Modeling Partial Least Square (SEM-PLS) approach to test relationships between research variables. The results proved that all three independent variables - On-Time Performance, Price, and In-Flight Service Quality - have significant influences on consumer repurchase decisions, both partially and simultaneously. Specifically, On-Time Performance proved to have the most dominant influence on affecting repurchase decisions for Citilink Airlines. These findings indicate that flight punctuality is the primary factor, followed by competitive pricing strategies and good in-flight service quality in encouraging consumers to reuse Citilink's flight services.

The Influence of Incentives, Organizational Culture, and Work Environment on Student Work Productivity (Case Study of Pertamina University Internship Students Class of 2021)

2025-03-04T04:47:12+00:00

This study aims to analyze the influence of incentives, organizational culture, and work environment on the work productivity of
students carrying out internships at Pertamina University, especially the 2021 batch. This research approach is quantitative with a causal-comparative method. The researcher distributed questionnaires to 90 respondents using a simple random sampling technique to collect data. The results of the study indicate that partial incentives do not have a significant effect on work productivity. In contrast, organizational culture and work environment partially affect work productivity considerably. In addition, incentives, organizational culture, and work environment considerably affect productivity. The conclusion of this study indicates that companies or institutions providing internships need to increase the provision of incentives, create a supportive organizational culture, and provide a conducive work environment to encourage student work productivity. For students, this study can provide insight into the factors that influence their work productivity while undergoing an internship program.

The Influence of Service Quality, Punctuality, and Price Perception on Customer Satisfaction of LRT Jabodebek PT Kereta Api Indonesia

2025-03-04T04:53:47+00:00

This study aims to analyze the influence of service quality, punctuality, and price perception on consumer satisfaction with the LRT
Jabodebek service operated by PT Kereta Api Indonesia. The research employs a quantitative approach through a survey questionnaire distributed via Google Forms to consumers who use the service. Data analysis is conducted using the SEM-PLS method to evaluate the impact of each variable on consumer satisfaction. The findings indicate that service quality, punctuality, and price perception have a positive and significant effect on consumer satisfaction. Punctuality emerges as the primary factor influencing consumer satisfaction. Additionally, service quality and consumers' perception of affordable and reasonable pricing also contribute significantly to overall satisfaction with LRT Jabodebek. These findings provide strategic implications for LRT Jabodebek management in enhancing service quality to meet consumer expectations, which in turn can strengthen user loyalty, increase service popularity, and reinforce public transportation as the primary mode of choice for urban commuters.

The Influence of Electronic Word-of-Mouth (EWom) and Brand Image on Purchase Decisions Through Brand Trust at Saff & Co Among the Jakarta Gen Z

2025-03-04T05:01:51+00:00

This study aims to analyze the influence of Electronic Word-of-Mouth (E-WoM) and Brand Image on purchase decisions, with Brand Trust as a mediating variable, in the context of Saff & Co products among Generation Z in Jakarta. E-WoM is measured based on three dimensions: intensity, valence of opinion, and content, while Brand Image is assessed through perceived quality, brand association, and brand loyalty. The direct and indirect effects of these variables on purchase decisions were examined, with Brand Trust acting as a mediator. This research employs a quantitative approach, involving respondents who are users or potential consumers of Saff & Co products from Generation Z in Jakarta. Data was collected through a questionnaire distributed to 100 respondents and analyzed using SPSS 25 software. The findings indicate that, both partially and simultaneously, E-WoM and Brand Image have a positive and significant effect on Brand Trust and purchase decisions. Furthermore, Brand Trust is proven to be a mediating variable that strengthens the relationship between E-WoM, Brand Image, and purchase decisions. Thus, it can be
concluded that enhancing E-WoM and Brand Image will increase Brand Trust, which in turn influences purchase decisions for Saff & Co products among Generation Z. The implications of this research provide valuable insights for businesses in optimizing digital marketing strategies by reinforcing E-WoM and strengthening Brand Image to build consumer trust.

Analysis of The Influence of Industrial Work Practices and Self-Efficacy on Career Maturity (Case Study of Alumni and Students from the 2019 Management Program at Universitas Pertamina)

2025-03-04T05:10:02+00:00

This study aims to re-examine the influence of Industrial Work Practice and Self-Efficacy on the Career Maturity of alumni and students from the 2019 Management program at Universitas Pertamina. The research employs a quantitative methodology, with a total of 90 respondents. Based on Slovin's formula, the required number of respondents for this study is 84. Data collection was conducted through a closed questionnaire distributed via Google Forms, collected online. The data processing technique utilized is SPSS 21 software. The analysis of this research is carried out in three stages: (1) Instrument Testing, (2) Classical Assumption Testing, and (3) Hypothesis Testing. The results indicate that both industrial work practice and selfefficacy have a significant impact on career maturity.

Analysis of the Impact of Career Path Perception and Career Development on the Organizational Commitment of Internal Audit Auditors at PT. Pertamina (Persero)

2025-03-04T05:19:03+00:00

This research aims to re-examine the influence of career path perception and career development on the organizational commitment of auditors at PT. Pertamina (Persero). The population of this study consists of auditors in the Internal Audit functions, namely IWF and CHP. This is an associative study with a quantitative approach. The sample includes 61 auditors
from PT. Pertamina (Persero). The sampling technique used is the census method. Data collection was conducted using a questionnaire that has been tested for validity and reliability. The method employed is multiple linear regression, facilitated by SPSS 27 software. The hypotheses in this study are: (1) career path perception affects the organizational commitment of auditors at PT. Pertamina (Persero), (2) career development affects the organizational commitment of auditors at PT. Pertamina (Persero), and (3) career path perception and career development jointly affect the organizational commitment of auditors at PT. Pertamina (Persero). The results of this study indicate that, partially, career path perception has a positive effect and career development has a positive effect on organizational commitment. Simultaneously, career path perception and career development jointly affect organizational commitment, as indicated by the significant level F < α.

Analysis of The Influence of E-Trust And E- Satisfaction on E-Loyalty In Tiktok Shop (A Case Study of Alumni And Students of Universitas Pertamina Management Study Program Class of 2020)

2025-03-04T05:22:57+00:00

This study aims to evaluate the impact of E-Trust and E-Satisfaction on E-Loyalty in TikTok Shop. A quantitative method was used, collecting data from 83 respondents, consisting of alumni and students of the Management Study Program, Universitas Pertamina, Class of 2020, who are TikTok Shop customers. The data were gathered through Google Forms. The measurement
was conducted by analyzing the extent to which E-Trust and E-Satisfaction influence E-Loyalty in TikTok Shop. The t-test results show that the significance value for E-Trust (X1) is 0.39 > 0.05, indicating that E-Trust does not significantly affect E-Loyalty. Meanwhile, for E-Satisfaction (X2), the significance value is 0.00 < 0.05, meaning that E-Satisfaction significantly affects E-Loyalty. The F-test results indicate a significance value of 0.00 < 0.05, suggesting that E-Trust and E-Satisfaction together significantly influence E-Loyalty in TikTok Shop. This study contributes to the understanding of the role of E-Trust and E-Satisfaction in shaping E-Loyalty in TikTok Shop. Therefore, TikTok can utilize this research to build consumer trust and satisfaction to enhance electronic loyalty.

The Influence of Corporate Social Responsibility (Csr) on Profitability with Company Size as a Moderating Variable in Oil and Gas Companies on the Indonesia Stock Exchange

2025-03-04T17:54:50+00:00

This study aims to examine the effect of Corporate Social Responsibility (CSR) on Return On Asset (ROA), Return On Equity (ROE), and Net Profit Margin (NPM) with Firm Size as a moderating variable in oil and gas companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2023. The sampling method used in this study was purposive sampling, selecting 9 companies. The analysis was conducted using multiple linear regression and Moderated Regression Analysis (MRA) with the assistance of SPSS 27. The results indicate that CSR has a significant effect on NPM but does not affect ROA and ROE. Furthermore, Firm Size strengthens the effect of CSR on NPM but does not moderate its effect on ROA and ROE. The simultaneous test shows that CSR and Firm Size together have a significant effect only on NPM. The coefficient of determination (adjusted R²) results also suggest that CSR contributes more to NPM than to ROA and ROE, both before and after being moderated by Firm Size.

The Effect of SOE Core Values (AKHLAK) and Compensation on the Employees Work Productivity of Oil and Gas Subsidiary Company

2025-03-04T17:59:36+00:00

This study discusses the influence of SOE core values (AKHLAK) and compensation on the employees work productivity of oil and gas subsidiary companies. In this study, researchers used quantitative methods, using data collection techniques obtained through distribution of questionnaires containing up to 44 questions. The population in this study was all employees of oil and gas subsidiary company which amounted to 261 people. So that the sample amounted to 156 people. From the results of instrument tests, classical assumption tests, and hypothesis tests through the IBM SPSS Statisctics Version 26 application, it shows that the SOE core values (AKHLAK) has a significant relevance to the employees work productivity. The compensation variable is of substansial absence of relevance to the employees work productivity. The variables of SOE core values (AKHLAK) and compensation simultaneously have a relevance to employee work productivity.

The Effect of Premium Income and Risk-Based Capital (RBC) on Profitabilty of Life Insurance Company in Indonesia 2019 – 2023

2025-03-04T18:06:10+00:00

This study aims to analyze and determine the effect of premium income and Risk-Based Capital (RBC) on Profitabilty of Life Insurance Company in Indonesia 2019 – 2023. The population in this study were 39 life insurances companies listed on Otoritas Jasa Keuangan (OJK) in the 2019-2023 period, and the sample was determined as many as 28 companies from all existing populations based on a purposive sampling method. This research data uses secondary data, namely the financial statements of life insurances companies for 2019-2023. The data analysis method used is a panel data regression test with Eviews 12 software. The results of this study show that both premium income and risk-based capital (RBC) have a significant simultaneous influence on the profitability of life insurance companies. The partial research results are as follows: 1) Premium income has a significant positive impact on life insurance companies, and 2) Risk-based capital (RBC) has a significant positive impact on the profitability of life insurance companies.